To really test customer service skills when hiring dont just rely on interviews and assessment tests come up with recruitment events or use an assessment centre where you can see the candidates in action you could also do a phone assessment where someone acts as a perhaps disgruntled customer you can have a team of assessors simulate scenarios between a candidate and a customer to . The best way to understand if your customer service is top notch is to ask your customers use surveys to track top customer service metrics individual performance and ask service agent specific survey questions such as how knowledgeable or unknowledgeable would you say our service team member was and how effective or ineffective would you say the service team members communication was. The best way to understand your customers needs is to ask them the simplest way to improve your customer service is to ask for feedback encourage your customers to share their experiences and pain points the good the bad and the ugly take it all in gracefully. 15 customer service skills how to improve each one step by step nobodys born with good customer service skills but anyone can master them here are step by step instructions to improve you or your teams support erika trujillo 20 min read 1131 shares amidst day to day struggles we forget great support stems not from a mysterious alchemy of magnetism and magic instead it
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